Case study
The Courier Company
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Before Implementing Dispatch Science our delivery routes were inefficient, leading to delays and increased costs. Since using the software, we have seen real improvement in our operations. The route optimization feature has reduced travel time and mileage, which means we can deliver more orders which greater precision. Our customers are happier too, with deliveries now consistently on time.
Brian Mitchell
CEO and founder, the courier company
the problem
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As the business started to scale and deliver more time critical medical packages such as corneas for transplant and organ tissue for testing, the Courier Company realized that they needed to plan their routes in a more efficient way to optimize deliveries whilst minimizing time and distance. Access to real-time traffic information was critical to enable the drivers to avoid congestion and delays and with multiple deliveries scheduled for the same day, the company needed the tools to prioritize deliveries based on customer preferences and delivery windows. They also needed to ensure that deliveries were matched to the right vehicle specification, in terms of size, weight and fuel efficiency.
the solution
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Dispatch Science’s software with built in courier-centric route optimization. A solution that optimized routes for deliveries to ensure a timely and cost-effective service. And one that was easy to use, with clean, uncluttered order entry screens, with a driver app that was accessible 24/7 for their drivers, and clear workflows and instructions to ensure all tasks are completed at each stop.
The results
5%
increase in on-time
deliveries
50%
reduction in call volumes
between dispatcher and driver
50%
increase customer satisfaction
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla, a cursus tellus ultrices id.
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reduction in call volumes between dispatcher and driver
The Courier Company
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla, a cursus tellus ultrices id.
50%
reduction in call volumes between dispatcher and driver
The Courier Company
Read story
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent ultrices tempus interdum. Fusce consectetur tincidunt nulla, a cursus tellus ultrices id.
50%
reduction in call volumes between dispatcher and driver
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