Introduction
In the healthcare and life sciences industries, every delivery is more than just logistics—it’s a lifeline. American Expediting sought a technology partner to further enhance their capabilities and support their life science partners’ complex final-mile logistics needs. By adopting Dispatch Science as their core Transportation Management System (TMS), they strengthened their operations, ensuring seamless and efficient deliveries in collaboration with their customers.
The Challenge: Complex Logistics and Fragmented Systems
With decades of experience, American Expediting understood that its life sciences partners require logistics solutions that are as precise and complex as their industries. Customers needed advanced track-and-trace capabilities, seamless integrations, and adaptable systems to meet the evolving needs of patient care. However, American Expediting’s existing logistics systems were fragmented, with seven different TMS platforms inherited through acquisitions.
This fragmentation created operational inefficiencies, data silos, and inconsistencies in customer experience. The challenge was clear: American Expediting needed to consolidate these systems and adopt a unified, advanced TMS to streamline operations and meet the high standards of the healthcare industry.
The Solution: Dispatch Science’s Advanced TMS
After evaluating various options, American Expediting chose Dispatch Science’s TMS for its innovative features and unparalleled customization capabilities. Dispatch Science provided the tools and flexibility needed to transform their logistics operations.
“Reducing from seven to two TMS platforms allowed us to break down silos, improve efficiency, and prepare for the flexibility Dispatch Science offers,” said Kirk Serjeantson, Chief Information Officer at American Expediting.
Key Features of Dispatch Science’s TMS
- Advanced Temperature Monitoring: Ensures the integrity of temperature-sensitive biologics and medications.
- Multi-Channel Communication: Enhances communication with customers, drivers, and partners.
- Open API Framework: Enables customization to meet unique regulatory and operational demands.
- Scalability: Supports future innovations and evolving needs of the healthcare industry.
Operating on Dispatch Science’s advanced and adaptable platform enables American Expediting to enhance efficiency, maintain transparency, and stay ahead of evolving customer demands while safeguarding critical shipments.
Implementation: Seamless Transitions and Continuous Improvement
The success of the Dispatch Science rollout was attributed to meticulous planning and change management. American Expediting preloaded customer data into the platform and conducted comprehensive training for employees and customers, minimizing disruptions and maximizing adoption. Dispatch Science’s user-friendly interface and robust support facilitated a smooth transition.
Post-implementation reviews and ongoing customer feedback drive continuous improvement, ensuring both customers and drivers are satisfied with the system’s performance.
Setting a New Standard in Healthcare Logistics
With Dispatch Science, American Expediting has built an agile and innovative technology stack, redefining what’s possible in logistics. Their goal is to provide their partners with the tools they need to focus on what truly matters: improving patient outcomes.
Their adoption of Dispatch Science as their new Transportation Management System (TMS) exemplifies how forward-thinking logistics companies harness the power of technology to optimize their operations. American Expediting can now ensure seamless deliveries, enhance real-time tracking, and exceed customer expectations in the ever-demanding last-mile delivery industry.
